Gold's Gym in Kennewick, Washington

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• Shayna Hansen

  Posted Jan, 04 2020

  There was recently an incident with a treadmill doing an unannounced emergency stop while I was walking on it. Because of this I dropped my iPhone X and cracked my screen. I was upset about my phone, but more upset that I could have been running and gotten seriously hurt. It doesn’t help that the Richland and Kennewick locations are notorious for broken treadmills. I spoke with the manager and he apologized and explained there wasn’t anything he could do as far as replacing my phone, but he did waive my membership fee and child care expense for 6 months, which I am grateful for. He also explained what had happened to the treadmill after it had been fixed. I’ve been a regular member since 2010 and it was nice to feel like they cared about keeping me as customer. Thank you Golds!

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